Return Policy

How do I return an item?

• We offer a 30-day return policy.
• Email info@curly-sthlm.se to request a return label.
• The item must be in the same condition as when delivered to qualify for a return or exchange.
• A return fee of 3,99 GBP applies.

How do I make a claim for a defective product?

To report a defective product, please email the following information to info@curly-sthlm.se:

• Subject: Your order number
• Attachment: Photos showing any visible damage. If the defect is not visible, please send a video or describe the issue in writing.

RETURNS, EXCHANGES AND CLAIMS

We comply with Swedish distance-selling legislation and the recommendations of the Swedish Consumer Agency. Under this legislation, you may return unused and fault-free products without providing a reason. You must notify us as soon as possible and no later than 30 days after receiving your order. This does not apply to custom-made products.

If you have any questions, please contact us at info@curly-sthlm.se.

If a manufacturing defect can be confirmed, we will make every reasonable effort to replace the product with an identical item. If the product has been discontinued, we will aim to replace it with a newer equivalent.

Please note: The warranty does not cover normal wear and tear. We will provide a return label and charge a return fee of 3,99 GBP.

Please inspect your order upon delivery before removing any seals, protective wrapping or tags.