Refund policy

Refund Policy

Last updated: 8 September 2026

We want you to feel confident when shopping with Curly. This Refund Policy explains your rights and how to request a return, refund, exchange or replacement.

Nothing in this policy affects your statutory rights under UK consumer law.

30-day return policy

In addition to your statutory rights, we offer a 30-day return period beginning on the day you receive your order.

To qualify for a return under our voluntary 30-day policy, the product must be:

Unused and unworn
In its original condition
Returned with its original packaging, tags and accessories
Accompanied by proof of purchase

Products showing signs of use, wear, damage or improper handling may not qualify for a refund under our voluntary return policy.

How to request a return

Before returning an item, contact us at:

info@curly-sthlm.se

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return

If your return is approved, we will provide return instructions and, where available, a return label.

Do not return products without contacting us first. Unauthorised returns may be delayed or refused.

Return address

Approved returns must be sent to:

Curly / Eighteens Group AB
Box 363
SE-931 24 Skellefteå
Sweden

Please follow the return instructions provided by our customer-service team. The above address should not be used without first registering your return.

Return costs

For returns made because you changed your mind, a return fee of 3,99 GBP will be deducted from your refund if we provide the return label.

If you arrange your own return, you are responsible for the return shipping cost. We do not reimburse independently purchased postage unless agreed by us in writing.

We recommend using a tracked delivery service. You are responsible for the returned item until it reaches us.

If a product is faulty, damaged, incorrect or not as described, we will cover reasonable return costs in accordance with your statutory rights.

Statutory right to cancel

For most online purchases, UK consumers have the right to cancel their order within 14 days of receiving the goods, without providing a reason.

After notifying us of your decision to cancel, you must return the goods within a further 14 days.

To exercise this right, email info@curly-sthlm.se with a clear statement that you wish to cancel your purchase. Include your name and order number.

You may inspect the product as you would in a physical shop. However, we may reduce the refund if the product’s value has decreased because it was handled beyond what was reasonably necessary to establish its nature, characteristics and function.

Hygiene and sealed products

The statutory right to cancel may not apply to sealed products that are not suitable for return for health-protection or hygiene reasons once the seal has been broken, where this exception legally applies.

This exception does not affect your rights if the product is faulty, damaged or not as described.

Faulty, damaged or incorrect products

Please inspect your order when it arrives.

If a product is faulty, damaged, incorrect or not as described, contact info@curly-sthlm.se as soon as possible and include:

Your order number
A description of the issue
Clear photographs of visible damage
A video where the fault cannot be shown clearly in photographs

Depending on the circumstances and your statutory rights, we may offer:

A full or partial refund
A replacement
A repair, where appropriate
Another suitable remedy

Damage caused by misuse, accidental damage, improper care or normal wear and tear is not considered a manufacturing fault.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We cannot normally refund purchases to a different card, bank account or payment method.

For a valid statutory cancellation, we will also refund the cost of our least expensive standard delivery option. Additional charges paid for express or premium delivery are not refundable.

Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or receive satisfactory evidence that they have been sent back, as applicable.

Your bank or payment provider may require additional time to display the refund.

Exchanges

If you wish to exchange a product, contact us at info@curly-sthlm.se.

Exchanges are subject to availability. In some cases, the quickest option may be to return the original item and place a new order.

Cancelling or changing an order before dispatch

We cannot guarantee that an order can be changed or cancelled after it has been submitted. Once an order has been processed or dispatched, you will need to follow the return procedure.

Refused and uncollected deliveries

If an order is refused, not collected or returned because the delivery information supplied was incorrect, we may deduct the actual return and handling costs from the refund where permitted by law.

This does not affect your statutory rights where the delivery failure was caused by us or the carrier.

Missing refunds

If we have confirmed your refund but you have not received it:

Check the original payment account.
Contact your bank or payment provider.
Allow the processing period stated by your provider.
Contact us at info@curly-sthlm.se if the refund is still missing.

Contact us

For questions regarding returns, refunds or faulty products, contact:

Eighteens Group AB, trading as Curly
Box 363
SE-931 24 Skellefteå
Sweden

Email: info@curly-sthlm.se