Terms of service

Terms & Conditions

These terms and conditions apply to the sale of products and other goods (“products”) provided by us.

These terms apply unless applicable consumer protection laws in your country of residence state otherwise.

General

Curly sells products online to private individuals worldwide.
To shop with us, you must be at least 18 years old. If you are under 18, parental or guardian consent is required.

Orders

Orders are placed via our website curly-sthlm.com.
By completing your order, you agree to our Terms & Conditions and consent to the processing of your personal data in accordance with our Privacy Policy.

A purchase agreement is confirmed once we send an order confirmation to the email address you provided. In case of errors such as incorrect prices, stock discrepancies, or product information, we reserve the right to correct this afterwards. If you are not satisfied with the correction, you may cancel your order without cost.

Discount codes are valid once per purchase and cannot be combined with other discount codes or promotional offers.

All prices are listed in the currency shown at checkout (USD/EUR/GBP depending on region). Prices may change without prior notice.

Shipping & Delivery

  • Free shipping may apply depending on promotions or region.

  • Standard delivery time is 6–12 business days, but this may vary depending on destination and stock availability.

  • Delays caused by carriers are outside our control. In case of significant delays, you have the right to cancel your order free of charge.

  • Orders are delivered to the address provided at checkout. It is your responsibility to ensure that delivery information is correct.

If a package is not collected and returned to us, we reserve the right to charge a handling fee.

Payment Options

We accept major payment methods worldwide, including:

  • Credit/debit cards (Visa, Mastercard, AMEX)

  • PayPal

  • Other local payment providers may be available depending on your country.

Payments are processed securely through certified payment gateways. All sensitive information is encrypted.

Returns & Refunds

  • We offer a 30-day return policy.

  • Products must be returned unused, in original condition, and in unopened packaging.

  • Return fee: may vary depending on region (typically $10). This will be deducted from your refund.

  • To start a return, please contact us at info@curly-sthlm.se for a prepaid return label.

  • Refunds are issued once the return is received and approved.

For faulty or damaged products, please contact customer support with photos or video evidence. If approved, we will replace the item or issue a full refund.

Complaints

Consumers have legal rights under applicable consumer protection laws. If a product is faulty, you must notify us within a reasonable time after discovery.

Promotions & Discounts

  • Discounts and offers are valid as long as stock lasts.

  • Campaigns such as Black Friday or Cyber Monday are valid only during the stated period.

  • Discount codes cannot be combined with other promotions.

Liability & Force Majeure

We are not responsible for delays or non-performance caused by circumstances beyond our reasonable control (e.g., natural disasters, strikes, government actions, or carrier delays).

Personal Data

When shopping with us, we process your personal data in accordance with our Privacy Policy. Data is used only to fulfill your order, provide service, and communicate with you.

Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the country where you reside, provided that local mandatory consumer protection laws apply.

If you have a complaint, please contact us at info@curly-sthlm.se. If a dispute cannot be resolved directly, you may have the right to use alternative dispute resolution bodies in your region.

Copyright

All content on curly-sthlm.com is protected by copyright law.